Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This includes:

• Personal information (name, email address, phone number)
• TradingView username for indicator access
• Payment information (processed securely through Stripe)
• Trading journal data and performance metrics
• Communication preferences and support interactions
• Broker connection information when you choose to connect a supported broker or trading account through OAuth or API integrations (for example, Tradovate/NinjaTrader connections)
• Broker/API data made available to us by your authorized connection, which may include account identifiers, account balances/equity, positions, order status, fills, transaction history, and selected user/account profile information based on the permissions you authorize
• Automation settings, account-linking metadata, and audit logs related to AutoTrader features (such as enable/disable status, sizing inputs, signal routing events, and order submission responses)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our trading platform services
• Grant access to TradingView indicators
• Process payments and manage subscriptions
• Send trading signals and platform updates
• Connect and maintain authorized broker/account integrations via OAuth/API
• Display linked-account information in your user dashboard (such as balances, positions, and order/trade activity, where available)
• Submit, modify, or cancel orders through AutoTrader features only when you enable and authorize those features
• Maintain logs, troubleshoot issues, and provide customer support related to account linking and automated execution
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To service providers who assist in our operations (payment processing, email delivery, hosting, logging, and infrastructure providers)
• To supported broker/API providers and integration partners as required to establish, maintain, and operate authorized account connections and order routing functionality
• To comply with legal requirements or protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers
• Protection of OAuth/API tokens and connection credentials using access controls and security practices designed to reduce unauthorized access
• We do not ask for or store your broker password directly when a supported OAuth flow is used; authentication is handled by the broker or provider

5. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Request a copy of your personal data
• Object to processing of your personal information
• Disconnect supported broker/API connections and revoke previously granted access (subject to the broker/provider's revocation tools and processes)
• Disable AutoTrader features and request deletion of stored connection tokens or related account-linking data, subject to our legal, security, and record-retention obligations

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

7. Brokerage Connections, OAuth Access, and AutoTrader Features

If you choose to use our AutoTrader or broker connectivity features, you may authorize Elev8+ to connect to supported third-party broker or trading platform accounts (including through OAuth and other API-based methods). The permissions requested and data made available to us depend on the integration and scopes you approve.

• We use OAuth/API permissions to establish and maintain your connection and provide requested features in your dashboard
• If you enable automated execution features, we may use the authorized API permissions to submit, modify, or cancel orders on your behalf according to your enabled settings and our platform logic
• We may store access tokens, refresh tokens, account identifiers, and related connection metadata to maintain your authorized connection and support reliable platform operation
• We may retain trade/order routing logs, API responses, and diagnostic information for security, support, dispute resolution, fraud prevention, and compliance purposes
• Broker/platform availability, market data subscriptions, and API permissions may affect what information or functionality is available inside your dashboard
• You may revoke access through your broker/provider and/or by disconnecting the integration in our platform, but some records may be retained as required for legal, security, accounting, or operational purposes

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: